Shipping policy

Shipping & Delivery Policy — Retro Genie

Last updated: 14 October 2026

At Retro Genie, we take great care in packaging and dispatching our vintage, retro and second-hand items to ensure they reach you safely.

We offer FREE standard UK delivery on all orders, with no minimum spend.

1. Dispatch Times

We aim to dispatch all orders within 2 working days of receiving payment.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

2. UK Delivery

We currently deliver to addresses within the United Kingdom.

Standard UK delivery is FREE on all orders.

For most items, estimated delivery is 3–5 working days after dispatch.

Delivery times are estimates and may vary depending on the courier, delivery location, item size and circumstances outside our control.

Any applicable delivery restrictions or longer delivery estimates will be communicated before purchase.

3. Large Furniture & Heavy Items

Some of our vintage furniture, large audio equipment and other heavy or oversized items may require specialist transport or additional handling.

These items may take longer to arrive than our standard delivery estimate.

Where specialist delivery is required, we will provide an estimated delivery timeframe before purchase and contact you if arrangements need to be confirmed.

Please ensure that the delivery address is accessible and that someone is available to receive larger items where necessary.

4. Packaging & Fragile Items

Many of our products are vintage, collectable or delicate.

We take care to package items securely using suitable protective materials.

Fragile items such as turntables, vintage hi-fi equipment, sewing machines, clocks and electronics may require additional packaging and preparation.

This is included in our standard delivery service unless otherwise stated before purchase.

5. Couriers & Tracking

We use a range of delivery services depending on the size, weight and nature of the item.

These may include Royal Mail, DPD and other suitable courier services.

Tracking information will be provided where available.

6. Delivery Problems or Damage

If your order arrives damaged, is incorrect or has not arrived within the expected timeframe, please contact us as soon as possible.

For items damaged in transit, photographs of the packaging and item can help us investigate the issue with the courier.

We will work with you to resolve delivery problems in accordance with your statutory consumer rights.

Where Retro Genie arranges delivery, responsibility for the goods normally remains with us until they come into your physical possession or that of a person you have nominated to receive them.